Remote Support – Server, workstation maintenance remotely (run OS critical, recommended & driver updates, file-structure related services, disk difragmentation & clean-up, antivirus/antispyware program updates & complete scan, monitor for backup system, fixing software errors, firewall reconfiguration/change, resetting user account passwords, editing log-in script, modifying user rights & permissions, 3-rd party program updates.

General Maintenance and Repair – Hardware checks. Available only on-site upon request

Hardware and Software Installation – On-site installation of hardware and application software. This service includes RAM upgrades, hard-drives, PCI cards and peripherals. Available only on-site upon request

Needs Assessment – Custom support regarding hardware or software purchases to accomplish specific tasks or business goals.

Systems Integration – Installation of hardware into an existing computing environment. Services include setup of any necessary software or hardware.

Network Security – Installation of hardware and/or software to provide reasonable network security and virus protection. Note: network security and virus protection services are provided on a best-effort basis and are not guaranteed to prevent network intrusions or virus attacks. See section 6.0 of the Network Services Agreement.

Data Backup & Data Recovery – Develop and implement a backup strategy. Data recovery services are also available. Note: In some situations (such as complete hardware failure, media failure or total data corruption) data may not be recoverable.

Rapid-Response Service – General on-site services are usually delivered within a 12- to 48-hour timeframe. Rapid-response service is delivered within a one- to three-hour timeframe as available. 

24-Hour Emergency Service – After-hours onsite service is from 9pm to 8am, Monday through Sunday, and is delivered within a one- to three-hour timeframe.